After two rough years on every possible level, we are hopeful that this year, again, will bring many international speakers to our conference. We have confirmed that both Kirk St.Amant and Fabrice Lacroix will speak – hopefully in person if conditions allow!
In honor of the 20th conference, we are trying something different. In addition to the program committee, which has already given their input, we want to hear what you think and give you a chance to help select the best presentations possible. Please vote soon. Our hope is to have the actual schedule posted before the end of November. Early bird ends November 30, 2025.
We’ve posted a rating option below. Let us know how you rate each session:
– 5 means you definitely plan to attend this session even if you have to sleep there the night before (maybe not that much).
– 4 means you really like this session and would probably choose this one.
– 3 means it’s acceptable, so you’ll toss a coin and if the winning toss points to this one, you’re okay.
– 2 means you’d really rather not attend this one and sincerely hope there’s another session at the same time that you’d see as more interesting.
– 1 means you’re not walking in that room even if we pay you and you hope the coffee is still hot and the cakes still fresh.
This is your chance to tell us what you like and it’s a great time to registerand get the early bird special.
The invisible interface: Writing as a core part of UX
Beyond the Style Guide: Teaching GenAI to Write with Your Company’s Authentic Voice
How do you ensure content consistency when writers are split across different teams and products? This session details the journey of creating a unified content strategy, beginning with a collaborative microcopy workshop for all content creators. We’ll explore how our cross-team “technical writing guild” spearheaded the creation of a definitive company voice, style guide, and templates.
Finally, discover how we transformed this human-centric “content toolbox” into a reference set to power a GenAI assistant, which now guides technical writers, developers, and UX writers in producing consistent technical documentation and microcopy at scale.
The Wizard and I: Creating Wicked Presentations with AI
Docs for AI Agents
Technical writers are at the forefront of a crucial shift: writing documentation for AI agents. This presentation explores how AI uniquely consumes information and offers actionable strategies for optimizing content. Discover how to create CLEAR documentation to ensure your information is effective for both humans and the increasingly critical AI audience, ultimately transforming documentation quality for the agentic age.
Reviewing the Review
Build a VS Code extension
The Butterfly Effect of Empowering Documentation on Product Adoption and Customer Success
Just as a butterfly’s gentle flap can influence distant weather patterns, the seemingly small details within product documentation can generate powerful, positive ripples, significantly accelerating product adoption. When documentation is truly empowering, it creates a virtuous cycle that drives user success and market growth.
In this multiverse, meaningful documentation is the force that consistently guides customers towards the “delight worlds” of product success, stellar support, and accelerated adoption. Without excellent documentation, these universes can easily diverge into frustrating, confusing, or disappointing realities. However, with strategic, user-centric documentation, you actively steer customers towards the most favorable realities, leading to delight.
Key Takeaways:
- Good documentation acts as a vital bridge between the product and the user
- Use cases and examples
- AI demos in optimising the docs and delight world
RTFM 2.0: Read the Feedback, make it Better
Topics Covered:
- Who gives feedback and where to collect it from
- Feedback forms: from ticketing systems to annoying pop-ups
- Tracking strategies
- Are SLAs a good idea for documentation teams?
Your AI can only be as good as your content — best practices for CCMS feed into LLMs for AI
It’s likely to develop, but my idea is to identify why unstructured content is not good enough to feed into LLMs, why structured content is a much better way to feed your LLMs, and a demo of Paligo sending structured content to an LLM and how much more effective a chat bot is at answering questions compared to an LLM fed with similar unstructured content.
MCP 101
RTFM 2.0: Read the Feedback, make it Better
Topics Covered:
- Who gives feedback and where to collect it from
- Feedback forms: from ticketing systems to annoying pop-ups
- Tracking strategies
- Are SLAs a good idea for documentation teams?
Cognitive Load Theory in Technical Documentation: Designing Docs That Don’t Overwhelm Users
In this presentation, we will explore what cognitive load theory is and how it can be applied to technical documentation to create more effective user experiences. Participants will be shown how to identify and reduce different types of cognitive load, implement practical design strategies, and measure the impact of cognitive-optimized documentation.
Participants will learn a comprehensive documentation analytics framework that spans the user journey from discovery through engagement to outcomes and business impact. For each category of metrics (Discovery, Engagement, Outcome, Business impact), the presentation will demonstrate specific measurements, interpretation guidelines, and implementation approaches.
Participants will leave with actionable strategies they can immediately apply to reduce cognitive load in their documentation, improving usability and effectiveness for their users.
Migrating to a CCMS? Lessons learnt from recent migration projects
Future-Proof Your Writing: Writing Practices That Smooth the Path to New Tools
In a world where platforms evolve overnight and technology reshapes how we create, how do you make content that lasts? This session is for content writers, designers, and developers who want their work to stay sharp, relevant, and resilient no matter what the future brings.
We’ll uncover the forces transforming content creation, distill the core principles that keep it future‑proof, and arm you with practical, low‑resource strategies you can put into action immediately.