Everyone today is talking about experience: User experience, Customer experience, Employee experience, Learning experience and more.

Can we create a documentation experience? What is involved?

What is a persona and how is it related to our work?

This intersection of UX and TW is a two-way experience.

This workshop will examine how the Doc team can influence and improve user experience; including rules for micro-copy.

This workshop will also provide methodologies for improving our documentation from a user experience perspective.

Presented by: Anat Jacoby, Ph.D. – Managing Director, ExperTeam and Reva Dykan – Documentation Director, NICE